It begins with providing you with an onsite management staff fully trained in daily revenue management. Having your managers properly motivated and trained to counter opposition to rent increases and compete with low-price competitors will set the stage for revenue growth without sacrificing occupancy.
On the expense side, our team of experienced bookkeepers, led by our staff CPA, carefully reviews every expenditure so we know where every penny of your money is being spent. A detailed income and expense statement is prepared and mailed monthly and quarterly meetings with each owner are arranged to review facility and management team performance.
Our group buying power and negotiated local and national accounts provide exceptional savings on purchases of many industry goods and services including property insurance, credit card processing, locks, packing and office supplies, operating software and more. Likewise, the cost building and maintaining a robust Website may be prohibitive for the operator of a few facilities. By spreading costs among many facilities, a dominant and visible internet presence is much less costly.
AAAA believes in a low cost / high reward approach to marketing that eliminates reliance on costly print advertising and embraces new online platforms and strategies.
Online Reputation Management is a top priority. Online reviews are harvested, monitored and responded to immediately.
Each store is included on our robust and user friendly nationally recognized website which provides a clear focus on reservations and closing the sale while utilizing our revenue management strategy.
Each of our managed stores utilizes online search strategies, community events, email newsletters and takes full advantage of available social media opportunities.
Our in-house marketing department offers the services to enhance your store's online visibility while your onsite managers improves your store's visibility in the local community
Our full service management model includes total responsibility for your onsite management team. This includes hiring, training, payroll and benefits administration as well as dealing with governmental compliance issues.
Each manager completes a structured training and development program which includes live classroom sessions and onsite training with a AAAA Certified Trainer. Managers are motivated with a proven bonus model that rewards revenue growth and other critical performance metrics.
AAAA staffs a 24 hour emergency line so your customers are never left without assistance. We are always on duty so an owner never has to deal with a phone call.
NOA constantly monitors each location's revenue statistics and trends, and notifies the DM and Leadership Team of any alarms requiring immediate action to help assure your store's revenue stream is operating with maximum prosperity.
NOA tracks each manager's development ensures progress is made and advancement occurs as planned.
NOA monitors marketing activity for each location to ensure your store is receiving maximum exposure. Automatic survey requests with new rentals, missed opportunities and vacates will provide insights to improve customer satisfaction and reduce move-outs.
NOA manages all Business Account information and contracts and monitors for key renewal dates to ensure business runs smoothly
NOA holds more than 40 years of industry experience for immediate access. Managers access NOA for policies and procedures, archived training videos and skills tests.
Looking for more customers?
They're been right in front of you all along. The average facility misses more than 50% of their inbound calls (including after hour calls). That is more than 150 calls a month, or 18 prospects. Call Connect offers a valuable Sales Center solution that focuses on prospective callers. You are already putting in the marketing efforts, shouldn't you be capturing every opportunity?
Automatic Surveys & Reviews
When a customer is scheduled to rent but doesn't, NOA will survey the customer to learn why. When a rental takes place as it should, NOA will poll the customer for their experience.
Consistant communication between NOA and your managers will keep your rental statistics accurate and up to date for true closing scores and source tracking
Our customers expect superior customer service and our Quality Assurance team delivers. NOA monitors every case from open to close and keeps the customer and decision makers involved at every key step. "Your Happiness is Our Highest Priority" are more than just words.
easy to manage; no truck inventory or time consuming tasks. TMN offers new services to your customers and adds your store into new search engine directories. Its completely free; earn commissions from all booked moves.
When a move is completed, NOA will survey the customer to gauge their experience. These experiences are recorded onto the movers' scorecards. The Scorecards allow TMN to provide only the best performing movers in the network.
NOA communicates with the movers and the customers to reduce or eliminate any need for management involvement.
NOA will keep your moving statistics accurate and up to date for true closing scores and source tracking
Offering TMN to your customers does more than improve your bottom line, it eases one less burden for them while moving. Every mover in the network is highly screened, qualified and must maintain a high level of service and feedback scores to remain active.
We have a proven Risk Management and Profit Center known as the Customer Goods Protection Program. We offer this service to most every state without the hassle of having to have the owners or managers of the storage facility become licensed or bonded just to offer the service to their tenants.
You will receive a generous share from all revenue received, as well as free setup and training. AAAA can customize this product to fit your needs, as well as implement it into any management program.
Your participation in the Customer Goods Protection Program reduces liability to the customer and helps ease the stress for them over any loss they may incur.
|Feature / Service||Silver||Gold||Platinum|
|Each plan requires a 1 year agreement||Critical Operations||the AAAA Way||Full Service Mgmt|
|Discounted Products & Services (Vendor Discounts)|
|Save with Corporate rates thru vendors, such as Sitelink, SpareFoot and Chateau|
|Corporate & Employee Perks|
|Discounts to thousands of online retailers & benefits for businesses & employees|
|Management of rent increases, discounts and revenue potential||bi-monthly||bi-monthly|
|Unlimited access to 40+ Years of resources, DIY Marketing, Training & Guides|
|On Location Facility Audits (+ Travel Fees, if applicable)|
|Onsite space audit, facility inspection, file audit, collections and manager performance evaluations||quarterly||bi-monthly||bi-monthly|
|NOA (Nicholson Operations & Analytics)|
|Our custom SalesForce application suite designed for improving the overall performance of your store and management team||self use||DM directed||DM directed|
|Your store & manager reports to a dedicated supervisor for direction, development and conforms to the AAAA Way|
|Guidance for your managers to execute all essential marketing tasks (or add Packed Planet Marketing service for best results)|
|After-Hour Emergency Line for your Customers|
|Monitored 24/7, 365 days year. You place our number at your site for customers to call in the event of an emergency|
|Career Evolution (+ Travel Fees, if applicable)|
|Remote and onsite (at a local Certified Training location) manager training and development programs|
|Your store is assigned a bookkeeper & full income / expense management including the annual budget|
|Human Resources Manager|
|Applicant screening, testing, counseling and legal compliance|
|Staffing / Payroll|
|Your store’s manager is a AAAA employee with full benefits, development and payroll processing|
819 W. Little Creek Rd
Norfolk, VA 23505
Email: click here
Phone: (757) 998-8481
Fax: (757) 423-1718