Use our highly skilled and well trained operatives for the full call center experience. This option is inclusive of all charges. Call Connect uses ShoreTel Cloud based technology and NOA, our cloud based platform built on SalesForce, for superior performance. Call Connect can interface with most any management software that displays its inventory online.
Use our platform to run or back up your own in-house call center for a more efficient and custom experience. No expensive equipment to buy or lease. Simply license our Call Connect platform, and all the neccessary equipment and training is included in the pricing. QA Dynamics and Online Chat are optional.
Call Connect can be configured to answer all inbound prospective calls and online chats. This option allows your managers to focus on everything else without distractions of incoming calls. Every call will be answered using your custom greeting unique to your store, along with your inventory, specials and rules. Existing tenants will always route directly to the onsite manager. Phone payments are optional.
Call Connect can be configured to answer all overflow (or missed) prospective calls and online chats. This option allows your managers to answer the calls they can, while ensuring every call they miss is answered. Pricing is determined by volume or flat rate. Contact us today for a quote.
We manage your Quality Assurance cases to maintain the highest level of customer service possible, which means happy customers building a positive reputation online and returning when they need you.
As calls arrive, our QA team opens the case and keeps everyone in your leadership team as well as the customer updated as key steps and resolutions are completed. Analytics, trends and reports are all provided on regular intervals.
& Operational Suite - built on SalesForce - to provide nonstop monitoring, analysis, reporting & customer interactions to keep you one step ahead of the competition.
Using NOA, Call Connect automatically emails every reservation, rental or appointment a survey instantly after each call or visit to ensure the best possible experience and the highest Return On Invenstment possible. NOA manages all Quality Assurance cases.
To learn more about NOA, visit our NOA page.
819 W. Little Creek Rd
Norfolk, VA 23505
Email: click here
Phone: (757) 998-8481
Fax: (757) 423-1718