Full Service Management - The Nicholson Companies

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CONSIDERING A MANAGEMENT COMPANY?

Self Storage facility owners have been hiring Packed Planet Self Storage Management to drive results and bring more money to their bottom lines since 1973. Packed Planet (formerly known as AAAA Self Storage Management Group) offers a proven business model for the self storage operator of one or multiple facilities that will improve efficiencies and increase profit. Packed Planet manages over 50 facilities from Virginia, West Virginia, Maryland, Delaware, North Carolina, South Carolina, Georgia, Florida, Alabama, Tennessee and other states east of the Missisippi. Call us at (757) 998-8481 or click below.

FULL SERVICE MANAGEMENT

OPERATIONS MANAGEMENT

Our full service management model includes total responsibility for your onsite management team. This includes hiring, training, payroll and benefits administration as well as dealing with governmental compliance issues.

Each manager completes a structured training and development program which includes live classroom sessions and onsite training with a Packed Planet Certified Trainer. Packed Planet Managers are fully trained in daily revenue management and are motivated with a proven bonus model that rewards revenue growth and other critical performance metrics. Having your managers properly motivated and trained to counter opposition to rent increases and compete with low-price competitors will set the stage for revenue growth without sacrificing occupancy.

Packed Planet staffs a 24 hour emergency line so your customers are never left without assistance. We are always on duty so an owner never has to deal with a phone call.

SMART MARKETING

Our in-house marketing department combines strategies which enhance your store’s online visibility with onsite manager driven activities to improve your store’s visibility in the local community. Packed Planet believes in a low cost / high reward approach to marketing that tracks the results of every campaign.

Maintaining a robust and visible website is cost prohibitive today for the small operator but the participation of our large portfolio of stores enables us to offer a highly visible and user friendly, nationally recognized website to the consumer which provides a clear focus on reservations and closing the sale. NOA’s proprietary revenue management algorithms adjust rates based on demand and supply in real time, to maximize revenues without losing occupancy.

Maintaining a robust Social Media presence and taking a proactive approach to Reputation Management are top priorities. Online reviews are monitored, harvested and responded to immediately. Outcomes are tracked and used as training tools to improve future performance.

Community Events (offsite and on), local promotions, signage, fundraisers and Paid Search campaigns are all managed inhouse with measured results.

FINANCIAL MANAGEMENT

The name of the game today in self storage is revenue enhancement and our team takes advantage of every possible strategy in this regard. Our managers and call center operatives are fully trained in daily rate management and our NOA software and its proprietary algorithms facilitate their ability to generate the maximum possible revenue per space rental. Our NOA software continuously “scrubs” each store’s rent roll to locate below market accounts, collections issues and over 8 other revenue related concerns while simultaneously notifying supervisors of their existence. We also have extensive experience with rental trucks, tenant insurance, POS sales and every other conceivable source of ancillary income.

On the expense side, our team of experienced bookkeepers, led by our staff CPA, carefully reviews every expenditure so we know where every penny of your money is being spent. A detailed income and expense statement is prepared and mailed monthly and quarterly meetings with each owner are arranged to review facility and management team performance.

Our group buying power and negotiated local and national accounts provide exceptional savings on purchases of many industry goods and services including property insurance, credit card processing, locks, packing and office supplies, operating software and more.

THE SMARTER OPERATOR

NOA is our proprietary software application, built on Salesforce, that offers the self storage operator enhanced monitoring, control and efficiency over virtually every aspect of your business. NOA’s primary modules Revenue Pro, Operational Suite and Career Evolution overlay your stores’ operational software to improve performance at every level.

NOA tracks each manager’s development and ensures progress is made and advancement occurs as planned. Store Audit results, manager achievement milestones or set backs, mystery shop scores and employee scheduling are all monitored. The operator’s Policy and Procedures manual, training videos, employee testing and much, much more are archived here.

NOA monitors marketing activity for each location to ensure your store is receiving maximum exposure and comparing results to dollars spent. The Quality Assurance program and Reputation Management activities and results are recorded here.

NOA also manages all vendor account information, contracts and renewal dates, and tenant insurance claims to ensure the business side runs smoothly.

Deviations from established norms, goals, etc set by the storage operator in any of the above areas are immediately reported electronically to the Owner or supervisory designee. Since NOA is web based, all personnel with proper permissions can access critical data at any time from anywhere so immediate action can be taken.